Shipping policy
Shipping Policy
At Kuroi, we aim to deliver every order with care, speed, and transparency. Below is our current shipping policy:
Domestic Shipping (Indonesia)
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Processing Time: 1–2 business days
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Delivery Time: 2–7 business days, depending on location
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Shipping Fee: Free shipping across Indonesia
Orders are shipped via trusted local couriers (JNE, J&T, Sicepat, etc.).
International Shipping
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Processing Time: 2–3 business days
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Delivery Time: 7–21 business days (depending on country and customs clearance)
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Shipping Fee: Calculated at checkout
Customs fees or import taxes may apply and are the responsibility of the customer.
Order Issues & Delays
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We are not responsible for delays caused by couriers, customs, or natural events
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Please ensure your shipping details are correct when ordering
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If your package is delayed or lost, contact us at wearkuroi@gmail.com and we’ll do our best to help
Tracking Your Order
Once your order is shipped, we’ll send you a confirmation email or message with your tracking number and courier details.
Thank you for shopping with Kuroi. If you have any questions, feel free to reach out to us anytime.